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Conveyancing: House Sale and Purchase


Residential Property Auctions


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Panel Solicitors for all major Mortgage Lenders:
RBS
Halifax
Nationwide
Alliance and Leicester
Abbey National
Natwest Bank
Barclays



Conveyancing Services

Buying a house

Selling a house

Buying a flat

Detached Houses

Semi Detached

Apartments

Bungalows

Freehold or Leasehold Conveyancing



Please telephone 0161 866 8999 for additional information
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Property Lawyers and Conveyancing Solicitors at Ford Banks Irwin Solicitors Manchester:


Ford Banks Irwin Solicitors are authorised and regulated by the Solicitors Regulation Authority (SRA). SRA number 321246.

We want to give you the best possible service.  However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.  If you would like to make a formal complaint, then you can read our full complaints procedure set out below.  Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves.  They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first.  If you have, then you must take your complaint to the Legal Ombudsman:
* Within six months of receiving a final response to your complaint
and
* No more than six years from the date of act/omission; or
* No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details
Visit:  www.legalombudsman.org.uk
[depending on your pop up settings you may need to copy and paste this into your web browser]

Call: 0300 555 0333 between 9:00 to 17:00

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour.  This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority. 
http://www.sra.org.uk/consumers/problems/report-solicitor/
(depending on your pop up settings you may need to copy and paste this into your web browser)

The SRA home page is http://www.sra.org.uk

Contact details for the SRA are:
The Cube
199 Wharfside Street
Birmingham
B1 1RN

DX 720293 Birmingham 47

Main telephone number: 0870 606 2555 (9:00 - 5:00 Mon - Fri)
Email:  contactcentre@sra.org.uk

Full Complaints Procedure

Ford Banks Irwin Solicitors are committed to high quality legal advice and client care.  If you unhappy about any aspect of the service you receive, or about the bill, please contact us.

If you have a concern or a complaint that has not been dealt with to your satisfaction by the person handling your case or their supervising partner, please contact us as soon as you are aware of the problem so this can be addressed.

What will happen next:
 
1.  We will send you a letter acknowledging receipt of your complaint within five days of our receiving the complaint, enclosing a copy of this procedure.  [We can adapt this for those who are vulnerable or have disabilities].

2. We will then investigate your complaint.  This will normally involve passing your complaint to our client care partner, who will review your matter file and speak to the member of staff who acted for you.

3.  We will then invite you to a meeting to discuss and, it is hoped, resolve your complaint.  We will do this within 14 days of sending you the acknowledgement letter.

4. Within three days of the meeting, we will write to you to confirm what took place and any solutions that we have agreed with you.

5. If you do not want a meeting or it is not possible, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

6. At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and will review your comments.  Depending on the matter we may at this stage arrange another partner to review the decision.

7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

8. If you are still not satisfed, you can then contact the Legal Ombudsman.  Contact details set out above. 

9. If we have to change any of the timescales above, we will let you know and explain why.

  

Please telephone us on 0161 866 8999 if you require any further information.

                       
    

Contact Us

Ford Banks Irwin Solicitors
50 Stothard Road
Stretford
Manchester
M32 9HB


Tel: 0161 866 8999
Fax: 0161 866 8333
E-mail: info@FordBanksIrwinSolicitors.com

Or you can use the ENQUIRY FORM (click here).

(you may need to press control 'Ctrl' button on your keyboard when clicking on the enquiry form link if you have a pop up blocker active)

Manchester City Centre Serviced Office - Conference rooms are also available by prior appointment at:
Ford Banks Irwin Solicitors | Solicitors in Manchester
Pall Mall Court 
King Street
Manchester
M2 4PD

Tel: 0161 866 8574


Ford Banks Irwin Solicitors provide a professional yet simplified approach to the conveyancing process of moving home. 

We appreciate that all the upheaval and additional work involved in moving home you need a fast and efficient conveyancing solicitor.  Our straight forward approach to conveyancing is refreshing

We prioritise and put you first.  Key conveyancing features:-

* We eliminate all the unnecessary paperwork and confusing vocabulary

* We are always available

* We respond quickly

* We offer excellent value for money

* We provide fixed fee conveyancing to enable you to budget with confidence

* Our fast track conveyancing service is available to all clients as standard

Please telephone 0161 866 8999 for a free quote. 


Earlier edition 2016